You give an additional sales campaign to Andrew, your sales representative. You create the campaign in your CRM, and Andrew starts calling customers.
On the fifth call, Andrew comes across a very unhappy customer. This customer was expecting a response about a technical problem and instead has received a sales call.
The result: The call lasts half an hour and of course, Andrew didn't sell anything to the customer. Instead, he ended up scrambling to help the customer with a problem he knew nothing about. Not only is the customer irritated, but the experience was so demoralizing for Andrew that it affects his next call.
With 360 Client Management from Sellsy, he would have seen this issue ahead of time and could have alerted your support team so the client could get his answer before ever attempting a sales call.
360 CLIENT VIEW: BREAK DOWN THE BARRIERS IN YOUR COMPANY
Sellsy offers you all the information on your client in the same place and in real time, whether or not you're at your desk or on the go with the mobile app.
Each unit in Sellsy saves its data on the customer record. You have access to all information of each client from one view: opportunities, sales documents, support tickets, rentals, POS receipts and more!
Similarly, all the events, reminders, comments, and emails from your team are centralized in one place.
This way, you have access to all the information and can provide your client with a complete and reliable answer at any time.
& AFTER SALES
With Sellsy's customer service features, all of your exchanges are centralized and organized. Each request or support ticket can be processed collaboratively.
With custom fields, you can also qualify requests for statistical purposes or record data related to an intervention.
Available on mobile devices, the help desk features are also ideal for managing on-site tasks.
Using multiple software platforms that can't communicate properly and require redundant entries, which creates frustration for your staff and your customers.
Any communication problem in your company can turn into a missed opportunity with a prospect or client. With Sellsy, the right hand always knows what the left hand is doing!
With Sellsy, you get collaborative tools that are easy to handle and fun to use.
Live chat for real-time discussions
Tasks, reminders, and collaborative file management with comments
Shared and contextual calendars
Centralized and organized email management
Always stay up-to-date with our powerful notification system
LOGICAL & CONSISTENT CUSTOMER LIFECYCLE
With Sellsy, the stages of the client lifecycle and your interactions with them are reliable and seamless. From their discovery of your web site as an anonymous visitor, to their transformation into a lead - every detail is designed for total fluidity and flawless tracking.
This ability to meet the needs of your customers is how you build loyalty and guarantee growth. A satisfied customer is a customer who returns and who recommends.
AN OPEN AND CONNECTED ECOSYSTEM
We are committed to connecting with the ecosystem of products used by our customers such as Google Apps or Office 365. Through our powerful API, it is possible to connect Sellsy to numerous other systems to add additional features.
SELLSY IS BUILT FOR YOU, BUT WE LOVE IT TOO
We use Sellsy ourselves for all our operations and interactions with you. Like you, we have high demands and need a powerful and intuitive solution.
Every day, we receive requests from users all over the world, and it is often they who provide us with the best ideas that benefit all users.
Sellsy is a dynamic solution that will grow with you, so kick back and relax. New features are always coming soon.
TRY THE MOST COMPLETE SOLUTION
TO MANAGE YOUR SALES AS A TEAM
Sellsy replaces all your softwares and programs for a unified experience with collaborative tools, putting the customer at the core.
Sellsy is an online solution which enables you to efficiently manage your sales cycle including prospecting, selling, invoicing, support, and marketing. Available on web and mobile devices, Sellsy is a unique solution on the market.